Principles of Business Management and Administration

You are to assume the role of an employee at CITY UTILITIES, a small city’s water and sewer department. Your coworker (judge) wants to know how to collect needed information from customers.

You are to assume the role of an employee at CITY UTILITIES, a small city’s water and sewer department. Your coworker (judge) wants to know how to collect needed information from customers.

You are to assume the role of an employee at SMALL TOWN ENERGY, a local electricity provider. An upset customer (judge) wants to speak with you about a complaint.

You are to assume the role of an employee at SMALL TOWN ENERGY, a local electricity provider. An upset customer (judge) wants to speak with you about a complaint.

A new employee (judge) has asked why leasing rates fluctuate.

A new employee (judge) has asked why leasing rates fluctuate.

A newly hired tour guide (judge) has asked you why it is important to display positive customer relations to prospective students and their families that request a campus tour.

A newly hired tour guide (judge) has asked you why it is important to display positive customer relations to prospective students and their families that request a campus tour.